Dedicated customer care team

Protect your biggest investment.

We offer one of the most comprehensive new home warranty and service programs in the industry. At your pre-scheduled service calls, our Customer Care Specialists will check your home to ensure all of its systems are working efficiently, and handle any warranty issues that may arise.

How does it work?

There will be two pre-scheduled service calls throughout your first year living in your new Jayman BUILT home. The first visit is two months after possession, and the final visit is 11 months after possession. We’ll schedule these visits in advance, and you can submit your service requests through your online customer portal. If you submit your service request list beforehand, we can coordinate and schedule the right trades to be there on appointment day. While we’ll do our best to make sure the needed trades are there, some issues may require additional visits.

If you have questions, email or call our Jayman Customer Care team.

In Calgary: or 403.258.3772

In Edmonton: or 780.481.6666

24-hour emergency service.

Rest assured we’ll take action if you have a home emergency. An emergency situation includes:

  • Total loss of heat
  • Total loss of electricity
  • Plumbing leaks
  • Total loss of water
  • Total sewage stoppage
  • Roof leak
  • Gas leak

Any of these should be reported immediately as well as any situation that may be deemed dangerous to the occupants of the home.

Please use our on-call emergency service 24/7 after hours, weekends or holidays and follow the voice prompts. 

In Calgary: 403.258.3772

In Edmonton: 780.481.6666

Alberta New Home Warranty ensures a secure start.

The Alberta New Home Warranty Program is a leader and innovator in home warranty products. They are an independent, not-for-profit new home warranty provider serving approximately 700 Builder Members.

Jayman customer experience for life.

Your homeowner portal gives  you access to a comprehensive online database. Find all the information about your new home, from paint colours to appliances. View your service request history, submit new requests, or contact our 24/7 emergency assistance. 

You’ll also find  helpful information, tools, and tips and tricks about maintaining your new home.

If you purchased your home before 2020, access your portal at

Get in touch with Jayman BUILT

Call to schedule a tour of one of our homes today.

In Calgary


Monday - Friday 8:00am - 5:00pm

In Edmonton


Monday - Friday 8:00am - 5:00pm

Email both Calgary and Edmonton at

Talk to our team.

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If you have a question or need more information, get in touch with our team.

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Thank you for your inquiry. We will respond to your request Monday to Friday, between 8:00am and 5:00pm.

Please allow up to 24 hours for a response.

Our showhomes and sales centres are open during regular hours, Monday - Thursday from 2PM - 8PM and Weekends from 12PM - 5PM. You can reach out to any Sales Centre directly to schedule a personalized tour.
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